핵심 요구사항
- WhatsApp Business API 기반 자동응답(FAQ·주문상태·프로모션) 구현
- 공유 인박스에서 문의 추적·태깅·해결 관리 기능
- 신규 주문 수집·재고 확인 후 이커머스/재고 시스템으로 데이터 전달 및 동기화
- 템플릿 메시지·빠른 편집·사람 상담원 핸드오프 지원
- 비개발자도 유지보수 가능한 설정 문서 및 교육 자료 제공
Required stack
필요 기술
WhatsApp Business APIPHPMySQLREST APIWebhookChatbot FrameworkHTML
Project brief
프로젝트 내용
I run an online shop and want a dedicated WhatsApp Chat Admin built on the WhatsApp Business API (or another compliant solution). The system must:
• Send automated responses that cover our frequently asked questions, real-time order status updates, and scheduled promotional messages.
• Capture and manage incoming customer queries in a shared inbox so my support team can track, tag, and resolve them easily.
• Process new orders by collecting customer details, confirming item availability, and passing the data straight into our e-commerce website and inventory management system.
Please integrate the chat workflow with both platforms so stock levels stay accurate and order records remain in sync. I’m open to the tools you prefer, as long as they are reliable and allow template messages, quick edits, and seamless hand-off to a human agent when needed.
Deliver a working solution, clear setup instructions, and brief training notes so my team can maintain the chatbot and update templates without writing code.
• Send automated responses that cover our frequently asked questions, real-time order status updates, and scheduled promotional messages.
• Capture and manage incoming customer queries in a shared inbox so my support team can track, tag, and resolve them easily.
• Process new orders by collecting customer details, confirming item availability, and passing the data straight into our e-commerce website and inventory management system.
Please integrate the chat workflow with both platforms so stock levels stay accurate and order records remain in sync. I’m open to the tools you prefer, as long as they are reliable and allow template messages, quick edits, and seamless hand-off to a human agent when needed.
Deliver a working solution, clear setup instructions, and brief training notes so my team can maintain the chatbot and update templates without writing code.
지원 기회 분석
지원 전에 볼 것
예상 산출물
- 작동하는 WhatsApp 채팅 관리 시스템
- 명확한 설치·설정 가이드
- 팀 유지보수용 간단 교육 자료
매력 포인트
- 요구사항이 비교적 구체적이고 명확함
확인할 점
- 시간당 $8~15로 API 연동·시스템 통합 대비 예산이 매우 낮음
- 입찰 99건에 평균 $11로 저단가 경쟁 과열
- 클라이언트 국가·평판 정보 부재(employer_id 0)
Client signal
클라이언트 정보
플랫폼에서 상세 정보를 확인하세요.