KPI Solutions - Software Deployment Engineer

About KPI SolutionsKPI Solutions is a national supply chain consulting and warehouse automation systems integrator, helping some of the biggest names in e-commerce, retail, and distribution move product faster and smarter. Formed in 2021 through the combination of Kuecker Logistics Group, PULSE Integration, and QC Software, KPI brings together decades of material handling and systems integration experience — rooted in material handling integration dating back to 1971. From initial design through go-live and ongoing support, KPI delivers engineered solutions that blend automated technologies (MHE, robotics, conveyor, ASRS, AMR/AGV) with intelligent warehouse execution software to optimize productivity, increase fulfillment speed, and build operational resilience for clients.
Position Summary 
The Software Deployment Engineer I/II is an individual-contributor role responsible for the end-to-end delivery, configuration, installation, and support of Kommand warehouse execution/control systems and related material handling hardware (pick-to-light, overhead illuminators, AutoStore, and T-sort integrations). This role owns project-level system configuration, commissioning, installation, upgrade, and live troubleshooting work independently, with minimal oversight, across both on-site and remote/office phases of the project lifecycle. It combines software commissioning, hardware coordination, database scripting, environment configuration, and formal test/sign-off responsibilities that have historically been distributed across multiple roles and a dedicated installation team. 
This position carries broadened scope following the consolidation of hardware installation and commissioning functions previously performed by a dedicated Systems Integration & Commissioning (SI&C) team, which has since been dissolved. The Software Deployment Engineer I/II is expected to operate as the primary and, in several functions, sole point of ownership for the responsibilities outlined below. 
Key Responsibilities 
On-Site Delivery 
- Lead software commissioning of Kommand and peripheral hardware systems at customer sites; serve as primary technical owner, with hardware-side support from junior/peer staff. 
- Own full-scope installation of pick-to-light systems, including wiring, physical installation, configuration, and functional testing — a scope absorbed from the former SI&C team. 
- Own full-scope installation of overhead illuminator systems, following the same end-to-end responsibility as above. 
- Conduct IQ (Installation Qualification) and UAT (User Acceptance Testing) following installation, including preparation of formal test documentation and customer sign-off. 
- Serve as the sole owner of Kommand and system-level troubleshooting for live, in-production issues during on-site engagements. 
Remote / Office Delivery 
- Independently deliver new Kommand installations, including application pre-configuration, database scripting, and pre-deployment testing. Sole personnel on this workstream, currently managing 4 upcoming and 1 active installation. 
- Independently deliver Kommand version upgrades, including SSDT (SQL Server Data Tools) schema comparisons, version control, local pre-install testing, and direct customer coordination. Sole personnel on this workstream, with approximately 22 major upgrades planned in the current year. 
- Production upgrade execution is performed after standard business hours to minimize customer downtime. 
- DEV, QA, and Sandbox environment work is performed during standard business hours. 
- Validate, diagnose, and remediate reported defects; route confirmed fixes to QA prior to merge and deployment. Escalation to other engineering resources is rare. 
- Participate in the on-call rotation covering Kommand, AutoStore, and T-sort system escalations. 
- Provide post-go-live project support on an as-needed basis, including system migrations (e.g., bin/location migrations), integration testing with customer ERP/WMS platforms (e.g., SAP/WMS), and multi-site rollout support. 
Project Configuration & Deployment 
- Gather all Kommand configurations and system parameters required for a given project. 
- Translate the Business Requirements Document (BRD) and customer conversations into the Kommand system settings spreadsheet, network spreadsheet, and system parameters. 
- Educate the client on use of the host interface. 
- Not required for all projects — dependent on whether the customer's integration involves interface changes (e.g., AutoCase, Pack & Hold). 
- Configure the client's Kommand sandbox environment to be project-specific for customer testing, and support the client through that testing. 
- Configure the Kommand production environment ahead of go-live. 
- Assist with training on any new features requiring customer or internal education. 
Scope & Independence 
This role currently operates as the sole owner of several critical workstreams, including all new Kommand installations, all Kommand upgrade delivery, and all live Kommand/system troubleshooting. The role requires the judgment and technical depth to manage customer-facing delivery, testing, and sign-off without a dedicated support team, and to make sound decisions under time pressure during after-hours production changes and live escalations. 

- Demonstrated experience commissioning warehouse execution/control software and associated hardware peripherals. 
- Working knowledge of SQL Server-based application environments, including SSDT schema comparison and version control practices. 
- Experience with formal software testing methodology (IQ/UAT), including documentation and customer sign-off processes. 
- Ability to independently diagnose, troubleshoot, and resolve live production issues under time pressure. 
- Comfort with hands-on installation work (wiring, hardware configuration) for pick-to-light and overhead illumination systems, or willingness/ability to develop this competency. 
- Willingness to work after hours and participate in an on-call rotation. 
- Ability to translate business requirements documentation and customer conversations into structured system configuration (settings, network, and parameter specifications). 
- Strong customer-facing communication skills; comfortable coordinating directly with customer stakeholders during upgrades, go-live support, and system/interface training. 
Preferred Qualifications 
- Prior experience with AutoStore and/or T-sort systems. 
- Experience with ERP/WMS integration testing (e.g., SAP). 
- Background in material handling, warehouse automation, or industrial controls environments. 

What we Offer:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Health Care Concierge Service
- 401(k) Retirement Plan (Pre-tax & Roth)
- Company paid Basic Life Insurance, Short-Term Disability & Long-Term Disability
- Voluntary Life & AD&D Insurance
- Voluntary Accident, Critical Illness & Hospital Indemnity Insurance
- Pet Insurance
- Milk Stork Program
- Wellness Program with gift card redemption and wellness challenges
- Paid Time Off (Vacation, Sick & 10 Holidays)
- Training & Development

Why KPI Solutions?
At KPI Solutions, you’ll be part of a team that values innovation, accountability, and continuous improvement. This is more than a reporting role—it’s an opportunity to make a measurable impact on project success and business performance.

KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

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회사 · KPI Solutions / 지역 · Cincinnati