INTL
Freelancer
어려움
외주
원격 가능
customer service - 17/04/2026 01:44 EDT
예산
$8~$15 USD
예상 기간
장기
난이도
어려움
기술 스택
Telemarketing
Sales
CRM
Phone Support
Customer Service
Telephone Handling
Call Center
Zendesk
Freshdesk
HubSpot
Documentation
Customer Experience
AI 분석 요약
고객 충성도를 높이기 위해 전화 지원 라인의 전적인 소유권을 가질 경험 많고 고객 중심적인 전문가를 찾습니다. 신속한 인바운드 전화 응대, 문제 해결, 불만 처리, CRM 기록 및 KPI 보고를 담당하며, 공감 능력 있는 소통과 빠른 문제 해결 능력이 중요합니다.
프로젝트 원문 설명
I need an experienced, customer-focused professional to take full ownership of our phone support line and help us boost customer loyalty. Starting as soon as possible, you will be the first voice our customers hear, so every call should feel friendly, clear, and solution-oriented.
Key expectations
• Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible.
• Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty.
• Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference.
• Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress together.
• Collaborate with the rest of the team when an issue requires escalation, ensuring seamless follow-through until the customer is fully satisfied.
What will set you apart
• A persuasive yet empathetic phone presence that makes customers feel heard and valued.
• Proven ability to multitask while staying detail-oriented, even during peak call volumes.
• Quick, accurate decision-making that keeps average handle time low without sacrificing quality.
• Familiarity with mainstream CRM or call-center platforms (Zendesk, Freshdesk, HubSpot, or similar).
Availability & start date
I’m ready to onboard you immediately, so please outline your current availability and any time-zone constraints. Let’s create a phone experience that keeps customers coming back.
Key expectations
• Answer inbound calls promptly, listen actively, and resolve issues on the first contact whenever possible.
• Handle complaints calmly, turning potential negatives into positive experiences that strengthen loyalty.
• Document each interaction in our CRM, maintaining accurate, detailed case notes for future reference.
• Track and report daily KPIs—first-call resolution rate, customer satisfaction score, and repeat-call percentage—so we can measure progress together.
• Collaborate with the rest of the team when an issue requires escalation, ensuring seamless follow-through until the customer is fully satisfied.
What will set you apart
• A persuasive yet empathetic phone presence that makes customers feel heard and valued.
• Proven ability to multitask while staying detail-oriented, even during peak call volumes.
• Quick, accurate decision-making that keeps average handle time low without sacrificing quality.
• Familiarity with mainstream CRM or call-center platforms (Zendesk, Freshdesk, HubSpot, or similar).
Availability & start date
I’m ready to onboard you immediately, so please outline your current availability and any time-zone constraints. Let’s create a phone experience that keeps customers coming back.
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