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Polar - Risk & Compliance Specialist
예상 기간
정규직(장기)
난이도
보통
AI 분석 요약 기회점수 20/100
Polar는 AI 스타트업을 위한 빌링·결제·컴플라이언스 플랫폼을 만드는 회사로, 이 공고는 개발이 아닌 Risk & Compliance Specialist(리스크·컴플라이언스 담당자) 채용입니다. 가맹점 심사, 사기·분쟁·차지백 조사, 정책 준수 검토, 리스크 운영 프로세스 개선 등의 업무를 담당합니다. 개발자용 프로젝트가 아니라 Trust & Safety·결제 리스크 운영 경력자에게 적합한 정규직 원격 채용입니다.
핵심 요구사항
- 리스크 운영, Trust & Safety, 컴플라이언스, 사기 대응, 결제, 가맹점 운영 중 2년 이상 경력
- 강한 분석력과 조사 역량, 뛰어난 디테일 감각
- 어려운 결정을 명확하게 설명할 수 있는 우수한 영문 커뮤니케이션
- 모호한 상황에서 가맹점 경험과 컴플라이언스 균형을 잡는 판단력
산출물
- 가맹점 심사 및 리스크 평가 결과 문서화
- 사기·분쟁·차지백 조사 및 리스크 완화 조치
- 리스크 운영 프로세스 및 툴링 개선안
매력 포인트
- 완전 원격 정규직
- 성장하는 AI 빌링 스타트업의 초기 팀 합류 기회
주의사항
- 개발 직무가 아님 - 기술스택 태그(golang, react 등)는 회사 전반 태그일 뿐 실제 업무와 무관
- 예산·기간 정보가 명시되지 않음
프로젝트 유형장기계약
적합 개발자결제/핀테크 리스크·컴플라이언스 운영 2년 이상 경력자 (비개발 직무)
클라이언트 정보
회사Polar
위치New York, New York, United States
프로젝트 원문 설명
Why Polar?
It's never been easier to build, ship and scale software.
But it's never been harder to monetize it.
Modern startups look fundamentally different than prior generations:
- Smaller teams
- Exponential revenue growth relative to headcount
- Higher variability in costs (LLMs) requiring more frequent pricing iterations
- Laser focused on product development and distribution
- Delegating and automating everything that is boilerplate â be it in their codebase or business operations.
Exceptional billing primitives, APIs and SDKs are essential, but delightful integration is not enough.
Startups need a billing platform designed for their speed of iteration. Combining billing and analytics in one platform to offer customer- and feature unit economics in real-time. Offering built-in pricing and cost insights, simulations and optimizations while simultaneously handling international compliance, tax management, fraud prevention and more.
That's Polar. We're building the next standard for applied AI startups.
Join our small, talented and engineering-led team across Europe as we build the infrastructure powering the next generation of software companies.
We focus on shipping at high velocity to serve startup founders scale their businesses. Everything else is secondary.
Role & responsibilities: What you will do
As a Risk & Compliance Specialist, you'll help protect the integrity of the Polar platform by reviewing merchants, identifying potential risks, and ensuring compliance with our policies and payment partner requirements. You'll partner closely with Merchant Support, Product, and Operations to balance a seamless merchant experience with effective risk management.
We're a small team, so you'll have the opportunity to do more than review accounts. You'll help improve our processes, identify emerging risk trends, and shape how Risk Operations scales as Polar grows.
You'll work with the team to:
- Review new merchant applications and assess eligibility to sell on the Polar platform.
- Conduct ongoing account reviews to identify changes in merchant activity or risk profile.
- Evaluate merchants for compliance with Polar's Acceptable Use Policy and other platform requirements.
- Investigate fraud, payment risk signals, disputes, chargebacks, and other suspicious activity.
- Manage merchant offboarding, payout holds, and other risk-mitigation actions as needed.
- Partner with payment providers and internal teams to resolve compliance and account-related issues.
- Document review decisions and maintain clear, consistent internal processes.
- Identify opportunities to improve risk workflows, tooling, and operational efficiency.
- Monitor emerging abuse trends and escalate complex or high-risk cases to leadership.
What we're looking for
We're looking for someone who enjoys solving complex problems, making thoughtful decisions, and protecting the platform's integrity. You're analytical, detail-oriented, and comfortable working with ambiguity while balancing merchant experience with compliance requirements.
You have excellent judgment, communicate clearly, and can explain difficult decisions with empathy and professionalism.
Skills & Experience
- 2+ years of experience in Risk Operations, Trust & Safety, Compliance, Fraud Operations, Payments, or Merchant Operations.
- Strong analytical and investigative skills with exceptional attention to detail.
- Excellent written communication skills and the ability to explain complex decisions clearly and professionally.
- Experience reviewing accounts, investigating fraud, or evaluating merchant risk.
- Ability to prioritize competing priorities and make consistent, well-reasoned decisions.
- Comfortable working cross-functionally with Support, Product, and external payment partners.
- Familiarity with SQL for investigating data, validating risk signals, and answering operational questions is a plus.
90-day Plan & Milestones
First 30 Days - Learning
â Learn Polar's products, merchant onboarding flow, and Merchant of Record model.
â Become familiar with the Acceptable Use Policy, internal review guidelines, and risk workflows.
â Shadow merchant reviews, investigations, and offboarding processes.
â Begin reviewing low-risk merchant applications with guidance.
First 60 Days - Implementing
â Independently review new merchant applications and ongoing account reviews.
â Investigate fraud signals, disputes, and payment risk cases.
â Manage standard offboarding cases and payout holds.
â Start contributing to improvements in documentation and review processes.
First 90 Days - Contributing
â Own merchant reviews from initial assessment through final decision, ensuring every case is well documented and consistently applied.
â Handle more complex risk and compliance cases.
â Identify trends and recommend operational improvements.
â Partner with Product, Support, and Operations to improve workflows and the merchant experience.
Please mention the word **HEARTEN** and tag RMTUuMTY1LjI0MC4xNDk= when applying to show you read the job post completely (#RMTUuMTY1LjI0MC4xNDk=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
It's never been easier to build, ship and scale software.
But it's never been harder to monetize it.
Modern startups look fundamentally different than prior generations:
- Smaller teams
- Exponential revenue growth relative to headcount
- Higher variability in costs (LLMs) requiring more frequent pricing iterations
- Laser focused on product development and distribution
- Delegating and automating everything that is boilerplate â be it in their codebase or business operations.
Exceptional billing primitives, APIs and SDKs are essential, but delightful integration is not enough.
Startups need a billing platform designed for their speed of iteration. Combining billing and analytics in one platform to offer customer- and feature unit economics in real-time. Offering built-in pricing and cost insights, simulations and optimizations while simultaneously handling international compliance, tax management, fraud prevention and more.
That's Polar. We're building the next standard for applied AI startups.
Join our small, talented and engineering-led team across Europe as we build the infrastructure powering the next generation of software companies.
We focus on shipping at high velocity to serve startup founders scale their businesses. Everything else is secondary.
Role & responsibilities: What you will do
As a Risk & Compliance Specialist, you'll help protect the integrity of the Polar platform by reviewing merchants, identifying potential risks, and ensuring compliance with our policies and payment partner requirements. You'll partner closely with Merchant Support, Product, and Operations to balance a seamless merchant experience with effective risk management.
We're a small team, so you'll have the opportunity to do more than review accounts. You'll help improve our processes, identify emerging risk trends, and shape how Risk Operations scales as Polar grows.
You'll work with the team to:
- Review new merchant applications and assess eligibility to sell on the Polar platform.
- Conduct ongoing account reviews to identify changes in merchant activity or risk profile.
- Evaluate merchants for compliance with Polar's Acceptable Use Policy and other platform requirements.
- Investigate fraud, payment risk signals, disputes, chargebacks, and other suspicious activity.
- Manage merchant offboarding, payout holds, and other risk-mitigation actions as needed.
- Partner with payment providers and internal teams to resolve compliance and account-related issues.
- Document review decisions and maintain clear, consistent internal processes.
- Identify opportunities to improve risk workflows, tooling, and operational efficiency.
- Monitor emerging abuse trends and escalate complex or high-risk cases to leadership.
What we're looking for
We're looking for someone who enjoys solving complex problems, making thoughtful decisions, and protecting the platform's integrity. You're analytical, detail-oriented, and comfortable working with ambiguity while balancing merchant experience with compliance requirements.
You have excellent judgment, communicate clearly, and can explain difficult decisions with empathy and professionalism.
Skills & Experience
- 2+ years of experience in Risk Operations, Trust & Safety, Compliance, Fraud Operations, Payments, or Merchant Operations.
- Strong analytical and investigative skills with exceptional attention to detail.
- Excellent written communication skills and the ability to explain complex decisions clearly and professionally.
- Experience reviewing accounts, investigating fraud, or evaluating merchant risk.
- Ability to prioritize competing priorities and make consistent, well-reasoned decisions.
- Comfortable working cross-functionally with Support, Product, and external payment partners.
- Familiarity with SQL for investigating data, validating risk signals, and answering operational questions is a plus.
90-day Plan & Milestones
First 30 Days - Learning
â Learn Polar's products, merchant onboarding flow, and Merchant of Record model.
â Become familiar with the Acceptable Use Policy, internal review guidelines, and risk workflows.
â Shadow merchant reviews, investigations, and offboarding processes.
â Begin reviewing low-risk merchant applications with guidance.
First 60 Days - Implementing
â Independently review new merchant applications and ongoing account reviews.
â Investigate fraud signals, disputes, and payment risk cases.
â Manage standard offboarding cases and payout holds.
â Start contributing to improvements in documentation and review processes.
First 90 Days - Contributing
â Own merchant reviews from initial assessment through final decision, ensuring every case is well documented and consistently applied.
â Handle more complex risk and compliance cases.
â Identify trends and recommend operational improvements.
â Partner with Product, Support, and Operations to improve workflows and the merchant experience.
Please mention the word **HEARTEN** and tag RMTUuMTY1LjI0MC4xNDk= when applying to show you read the job post completely (#RMTUuMTY1LjI0MC4xNDk=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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