INTL
Freelancer
어려움
외주
원격 가능
24-Hour Phone Support Automation
예산
$2~$8 USD
예상 기간
1개월
난이도
어려움
기술 스택
Asterisk PBX
Twilio
3CX
IVR Development
Voice Processing
Voice Talent
Text-to-Speech (TTS)
Script Writing
API Integration
Dashboard Development
System Integration
Cloud Telephony
AI 분석 요약
24시간 전화 고객 지원 자동화 시스템 구축 프로젝트입니다. 발신자에게 자동 응답을 제공하고, 필요시 상담원에게 연결하는 IVR 솔루션이 필요합니다. 인도네시아어 및 영어 음성 안내 스크립트 작성, 기존 통신사 또는 클라우드 플랫폼(Twilio, Asterisk, 3CX)과의 통합, 비개발자를 위한 메시지 업데이트 대시보드 개발 역량이 요구됩니다.
프로젝트 원문 설명
I’m launching “Redy 24 jam,” a round-the-clock customer support line that will operate exclusively by phone. I need a freelancer to set up a reliable system where callers reach automated responses that handle common questions before, if necessary, forwarding to a live agent.
Scope
• Configure an IVR or similar solution that greets callers and delivers clear, automated answers.
• Draft concise voice prompts in natural-sounding Indonesian and English.
• Integrate the phone system with my existing carrier or a cloud platform (e.g., Twilio, Asterisk, or 3CX).
• Provide a simple dashboard or method for me to update messages without coding.
• Supply basic training documentation so my team can monitor call logs and tweak scripts.
Key requirements
• Channel: Phone support only (no email or live chat for now).
• Functionality: Automated responses are mandatory; call routing or recording could be added later if you recommend cost-effective options.
• Availability: Service must run 24 hours a day with minimal downtime.
Deliverables
1. Working phone support system with automated responses.
2. Script files and audio recordings (WAV or MP3).
3. Setup guide and brief training notes.
4. One round of post-launch tweaks within two weeks.
If you have experience building IVRs or voice bots and can complete the setup quickly, let’s talk—I’m ready to get “Redy 24 jam” live.
Scope
• Configure an IVR or similar solution that greets callers and delivers clear, automated answers.
• Draft concise voice prompts in natural-sounding Indonesian and English.
• Integrate the phone system with my existing carrier or a cloud platform (e.g., Twilio, Asterisk, or 3CX).
• Provide a simple dashboard or method for me to update messages without coding.
• Supply basic training documentation so my team can monitor call logs and tweak scripts.
Key requirements
• Channel: Phone support only (no email or live chat for now).
• Functionality: Automated responses are mandatory; call routing or recording could be added later if you recommend cost-effective options.
• Availability: Service must run 24 hours a day with minimal downtime.
Deliverables
1. Working phone support system with automated responses.
2. Script files and audio recordings (WAV or MP3).
3. Setup guide and brief training notes.
4. One round of post-launch tweaks within two weeks.
If you have experience building IVRs or voice bots and can complete the setup quickly, let’s talk—I’m ready to get “Redy 24 jam” live.
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