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Yuno - Technical Account Manager
예상 기간
정규직(상시)
난이도
보통
기술 스택
API
Python
JavaScript
Node.js
SQL
PostgreSQL
MongoDB
AI 분석 요약 기회점수 55/100
결제 인프라 스타트업 Yuno의 라틴아메리카 전략 고객을 담당하는 Technical Account Manager(TAM) 리더 포지션입니다. 복잡한 결제 API 연동 이슈의 에스컬레이션 대응, 고객 기술 전략 리딩, TAM 팀 관리, Product/Development/Sales와의 협업을 통해 고객 온보딩·연동 품질을 책임집니다. 순수 개발직이 아니라 기술적 이해가 깊으면서 고객 관계와 팀 리딩을 즐기는 3년차 이상 기술 매니저에게 적합합니다.
핵심 요구사항
- 3년 이상의 기술 경력 및 고객 대면 경험
- 복잡한 결제 API 연동 이슈 에스컬레이션 및 해결 주도
- 고객 리더십과의 기술 전략·인시던트·리스크 논의 리딩
- TAM 팀 관리 및 기술 온보딩/연동 베스트 프랙티스 정의
- Product, Development, Sales, Partnerships와의 교차기능 협업
- LATAM 결제 생태계 이해 및 영어/스페인어/포르투갈어 커뮤니케이션
산출물
- 전략 고객 연동 이슈 해결 및 계정 헬스 모니터링
- 기술 온보딩·연동 베스트 프랙티스 문서/프로세스
- 고객 인사이트 기반 제품 로드맵 피드백
매력 포인트
- 완전 원격 정규직
- McDonald's, Rappi 등 대형 고객 보유한 성장 핀테크
- 글로벌 결제 인프라 도메인 경험 축적 가능
주의사항
- 예산·보수 정보 미기재
- 개발 구현직이 아닌 고객관리·리더십 중심 포지션 (프리랜서 외주와 성격 다름)
프로젝트 유형장기계약
적합 개발자3년차 이상 결제/API 도메인 기술 매니저 또는 솔루션 엔지니어
클라이언트 정보
회사Yuno
위치Brazil
프로젝트 원문 설명
Remote, Brazil, Full Time, Individual Contributor, +3 years of experience
Who We Are
At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
About The Role
We are orchestrating the best high-performing team!
We are looking for a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter. You will be the senior technical voice for our most strategic accounts in the region â and the person who sets the standard for how great technical partnership looks at Yuno.
Day to day, you will lead a team of TAMs while staying close to the most complex customer challenges yourself. LATAM is one of the fastest-growing payment ecosystems in the world, with unique local nuances and high-stakes integrations. That environment rewards people who bring both precision and resilience â someone who can stay steady under pressure, push through hard problems, and come out the other side with better solutions and stronger customer relationships than before.
This role also sits at the heart of Yuno's cross-functional engine. You will work closely with Product, Development, Sales, and Partnerships teams, making sure customer insights translate into real improvements and that internal teams have the context they need to move fast. You will set best practices, define how the TAM function scales, and ensure every integration your team owns reflects the quality and reliability Yuno's customers expect.
If you are technically sharp, and genuinely excited about building something meaningful in one of the most dynamic payment markets in the world â this role is for you.
Your contribution will be
-
Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
-
Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
-
Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
-
Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
-
Partner with developers and senior engineers to provide strategic technical guidance and support solution design
-
Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
-
Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
-
Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
-
Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations
Skills You Need
Minimum Qualifications
-
Fluency in English and Portuguese is a plus ; Spanish is a plus
-
5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
-
Proven track record of leading or mentoring technical teams
-
Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
-
Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
-
Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
-
Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
-
Strong analytical, problem-solving, and project management skills
-
Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects
-
Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
-
Experience with ticketing systems is a plus
What We Offer at Yuno
-
Competitive Compensation
-
Remote Work â You can work from everywhere!
-
Home Office Bonus â A one-time allowance to help you create your ideal home office.
-
Work Equipment
-
Stock Options
-
Health Plan wherever you are.
-
Flexible Days Off
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Please mention the word **PASSIONATELY** and tag RMTUuMTY1LjI0MC4xNDk= when applying to show you read the job post completely (#RMTUuMTY1LjI0MC4xNDk=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Who We Are
At Yuno, we are building the payment infrastructure that allows all companies to participate in the global market. Founded by seasoned experts from the payments and tech industries, our technology provides access to leading payment capabilities, enabling companies to engage customers confidently and maintain global operations through seamless integrations.
We empower high-performing teams at brands like InDrive, McDonald's, Rappi, and Viva Aerobus to integrate over 1,000 payment methods via a single API. By leveraging advanced AI and the latest technologies, we orchestrate smart routing and fraud prevention across 80+ countries.
About The Role
We are orchestrating the best high-performing team!
We are looking for a Technical Account Manager to own and elevate Yuno's technical customer relationships across Latin America. This is a leadership position for someone who combines deep technical expertise with the ability to inspire a team, build trust with customers, and drive outcomes that matter. You will be the senior technical voice for our most strategic accounts in the region â and the person who sets the standard for how great technical partnership looks at Yuno.
Day to day, you will lead a team of TAMs while staying close to the most complex customer challenges yourself. LATAM is one of the fastest-growing payment ecosystems in the world, with unique local nuances and high-stakes integrations. That environment rewards people who bring both precision and resilience â someone who can stay steady under pressure, push through hard problems, and come out the other side with better solutions and stronger customer relationships than before.
This role also sits at the heart of Yuno's cross-functional engine. You will work closely with Product, Development, Sales, and Partnerships teams, making sure customer insights translate into real improvements and that internal teams have the context they need to move fast. You will set best practices, define how the TAM function scales, and ensure every integration your team owns reflects the quality and reliability Yuno's customers expect.
If you are technically sharp, and genuinely excited about building something meaningful in one of the most dynamic payment markets in the world â this role is for you.
Your contribution will be
-
Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
-
Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
-
Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
-
Build deep knowledge of each customer's business model, technical stack, and operational needs to proactively unlock value
-
Partner with developers and senior engineers to provide strategic technical guidance and support solution design
-
Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
-
Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
-
Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
-
Champion the LATAM customer base internally, bringing regional intelligence into Yuno's strategic conversations
Skills You Need
Minimum Qualifications
-
Fluency in English and Portuguese is a plus ; Spanish is a plus
-
5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
-
Proven track record of leading or mentoring technical teams
-
Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
-
Proficiency in web fundamentals: HTML, CSS, JavaScript, RESTful APIs, and modern frameworks
-
Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
-
Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
-
Strong analytical, problem-solving, and project management skills
-
Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects
-
Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
-
Experience with ticketing systems is a plus
What We Offer at Yuno
-
Competitive Compensation
-
Remote Work â You can work from everywhere!
-
Home Office Bonus â A one-time allowance to help you create your ideal home office.
-
Work Equipment
-
Stock Options
-
Health Plan wherever you are.
-
Flexible Days Off
\n
\n
Please mention the word **PASSIONATELY** and tag RMTUuMTY1LjI0MC4xNDk= when applying to show you read the job post completely (#RMTUuMTY1LjI0MC4xNDk=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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