INTL
RemoteOK
전문가
외주
원격 가능
Self Bill Pro - Director of Product Management and IT Operations
예산
$130,000~$160,000/yr
예상 기간
장기 정규직 (상시)
난이도
전문가
기술 스택
Product Management
SOC 2
HIPAA
IT Operations
Helpdesk
Cybersecurity
AI 분석 요약 기회점수 55/100
직원 복리후생 월별 청구서(billing) 처리를 자동화하는 자체 SaaS 플랫폼을 운영·발전시키는 프로젝트입니다. 제품 로드맵 정의, 오프쇼어 개발팀 협업, 사용자 스토리 작성, IT 운영 및 헬프데스크, SOC 2·HIPAA 등 보안 컴플라이언스 관리까지 포괄하는 제품/IT 운영 총괄 리더 포지션입니다. 순수 코딩보다는 제품관리와 기술 운영을 아우르는 시니어급 리더에게 적합하며, 복리후생 관리 기술 분야 경험이 필수입니다.
핵심 요구사항
- 제품 관리 및 소프트웨어 개발·프로젝트 관리 경력 다수
- 직원 복리후생/복리후생 관리 기술 분야 직접 경험 필수
- 오프쇼어/글로벌 개발팀 관리 및 협업 경험
- IT 운영, 헬프데스크, 사이버보안 실무 지식
- SOC 2 및 HIPAA 컴플라이언스 이해
- 기술·비기술 이해관계자 커뮤니케이션 및 리더십
산출물
- 제품 로드맵 및 전략 방향 수립
- 상세 사용자 스토리 및 제품 사양 문서
- SOC 2·HIPAA 보안 컴플라이언스 체계
- 안정적인 IT 인프라 및 헬프데스크 운영
매력 포인트
- 고단가 ($130K~$160K/yr)
- 완전 원격 가능
- COO 직속 리더십 포지션
주의사항
- 프리랜서 외주가 아닌 정규직 리더(Director) 채용 공고
- 복리후생 관리 기술 분야 경험 필수로 진입 장벽 높음
프로젝트 유형장기계약
적합 개발자복리후생 기술 분야 경험을 갖춘 시니어 제품관리/IT운영 디렉터
클라이언트 정보
회사Self Bill Pro
프로젝트 원문 설명
About Self Bill Pro:
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.
About the Role: Compensation - $130,000 - 160,000
We are seeking a highly motivated and experienced Director of Product Management and IT Operations to lead the strategic direction and operational execution of our proprietary software platform. This is a critical leadership role that requires a unique blend of product management expertise, technical acumen, and operational leadership. You will be responsible for defining and driving the product roadmap while also ensuring the stability and security of our IT infrastructure and systems.
Reports to: Chief Operating Officer
Key Responsibilities:
- Product Leadership: Partner with our global product manager to define, prioritize, and manage the product roadmap, ensuring it aligns with overall business objectives and our long-term technology vision.
- Product Development: Lead the product development lifecycle from ideation to launch, including gathering and analyzing user feedback, writing detailed user stories and specifications, and collaborating with our offshore software development team.
- Technical Oversight: Provide technical oversight and guidance to the development team on product features, enhancements, and operational issues.
- Compliance & Security: Ensure compliance with security standards (e.g., SOC 2, HIPAA) and best practices, working to protect the organizationâs data and systems.
- Stakeholder Management: Effectively communicate with and manage relationships with various stakeholders, including customers, investors, and internal teams to gather requirements, test ideas, and communicate product progress.
- Cross-functional Collaboration: Work closely with the stateside operational team to field feedback and translate business needs into technical requirements.
- IT Operations & Helpdesk: Oversee day-to-day IT operations, including helpdesk support and quick resolution of operational issues and hotfixes as new employees are onboarded.
- Extensive experience in a product management role, with a strong background in software development and project management.
- Direct experience in the employee benefits or benefits administration technology space is a must.
- Proven ability to think creatively about building software solutions and features that solve complex, real-world problems.
- Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.
- Experience managing and collaborating with a global or offshore development team.
- Practical knowledge of IT operations, helpdesk support, and cybersecurity principles.
- Familiarity with SOC 2 and HIPAA compliance requirements is highly desirable.
- A natural leader with the ability to inspire and motivate a team, foster a positive work environment, and manage a high-volume workload in a fast-paced environment.
Why Join Us? At Self Bill Pro, youâll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. As a key leader in a rapidly growing organization, you will have a direct impact on our product, our clients, and our future. If you are a highly motivated individual with a passion for technology, data, and making a tangible difference in the employee benefits landscape, we encourage you to apply!
Equal Opportunity Self Bill Pro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
Please mention the word **PRODIGIOUSLY** and tag RMTUuMTY1LjI0MC4xNDk= when applying to show you read the job post completely (#RMTUuMTY1LjI0MC4xNDk=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
Self Bill Pro is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We provide a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of manual invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up employers, brokers, and carriers to focus on their strategic priorities.
About the Role: Compensation - $130,000 - 160,000
We are seeking a highly motivated and experienced Director of Product Management and IT Operations to lead the strategic direction and operational execution of our proprietary software platform. This is a critical leadership role that requires a unique blend of product management expertise, technical acumen, and operational leadership. You will be responsible for defining and driving the product roadmap while also ensuring the stability and security of our IT infrastructure and systems.
Reports to: Chief Operating Officer
Key Responsibilities:
- Product Leadership: Partner with our global product manager to define, prioritize, and manage the product roadmap, ensuring it aligns with overall business objectives and our long-term technology vision.
- Product Development: Lead the product development lifecycle from ideation to launch, including gathering and analyzing user feedback, writing detailed user stories and specifications, and collaborating with our offshore software development team.
- Technical Oversight: Provide technical oversight and guidance to the development team on product features, enhancements, and operational issues.
- Compliance & Security: Ensure compliance with security standards (e.g., SOC 2, HIPAA) and best practices, working to protect the organizationâs data and systems.
- Stakeholder Management: Effectively communicate with and manage relationships with various stakeholders, including customers, investors, and internal teams to gather requirements, test ideas, and communicate product progress.
- Cross-functional Collaboration: Work closely with the stateside operational team to field feedback and translate business needs into technical requirements.
- IT Operations & Helpdesk: Oversee day-to-day IT operations, including helpdesk support and quick resolution of operational issues and hotfixes as new employees are onboarded.
- Extensive experience in a product management role, with a strong background in software development and project management.
- Direct experience in the employee benefits or benefits administration technology space is a must.
- Proven ability to think creatively about building software solutions and features that solve complex, real-world problems.
- Strong communication skills and the ability to work effectively with both technical and non-technical stakeholders.
- Experience managing and collaborating with a global or offshore development team.
- Practical knowledge of IT operations, helpdesk support, and cybersecurity principles.
- Familiarity with SOC 2 and HIPAA compliance requirements is highly desirable.
- A natural leader with the ability to inspire and motivate a team, foster a positive work environment, and manage a high-volume workload in a fast-paced environment.
Why Join Us? At Self Bill Pro, youâll join a collaborative and ambitious team dedicated to transforming outdated processes through smart, scalable technology. As a key leader in a rapidly growing organization, you will have a direct impact on our product, our clients, and our future. If you are a highly motivated individual with a passion for technology, data, and making a tangible difference in the employee benefits landscape, we encourage you to apply!
Equal Opportunity Self Bill Pro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.
Please mention the word **PRODIGIOUSLY** and tag RMTUuMTY1LjI0MC4xNDk= when applying to show you read the job post completely (#RMTUuMTY1LjI0MC4xNDk=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.
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