Required stack
필요 기술
Asterisk PBXTwilio3CXIVR DevelopmentVoice ProcessingVoice TalentText-to-Speech (TTS)Script WritingAPI IntegrationDashboard DevelopmentSystem IntegrationCloud Telephony
Project brief
프로젝트 내용
I’m launching “Redy 24 jam,” a round-the-clock customer support line that will operate exclusively by phone. I need a freelancer to set up a reliable system where callers reach automated responses that handle common questions before, if necessary, forwarding to a live agent.
Scope
• Configure an IVR or similar solution that greets callers and delivers clear, automated answers.
• Draft concise voice prompts in natural-sounding Indonesian and English.
• Integrate the phone system with my existing carrier or a cloud platform (e.g., Twilio, Asterisk, or 3CX).
• Provide a simple dashboard or method for me to update messages without coding.
• Supply basic training documentation so my team can monitor call logs and tweak scripts.
Key requirements
• Channel: Phone support only (no email or live chat for now).
• Functionality: Automated responses are mandatory; call routing or recording could be added later if you recommend cost-effective options.
• Availability: Service must run 24 hours a day with minimal downtime.
Deliverables
1. Working phone support system with automated responses.
2. Script files and audio recordings (WAV or MP3).
3. Setup guide and brief training notes.
4. One round of post-launch tweaks within two weeks.
If you have experience building IVRs or voice bots and can complete the setup quickly, let’s talk—I’m ready to get “Redy 24 jam” live.
Scope
• Configure an IVR or similar solution that greets callers and delivers clear, automated answers.
• Draft concise voice prompts in natural-sounding Indonesian and English.
• Integrate the phone system with my existing carrier or a cloud platform (e.g., Twilio, Asterisk, or 3CX).
• Provide a simple dashboard or method for me to update messages without coding.
• Supply basic training documentation so my team can monitor call logs and tweak scripts.
Key requirements
• Channel: Phone support only (no email or live chat for now).
• Functionality: Automated responses are mandatory; call routing or recording could be added later if you recommend cost-effective options.
• Availability: Service must run 24 hours a day with minimal downtime.
Deliverables
1. Working phone support system with automated responses.
2. Script files and audio recordings (WAV or MP3).
3. Setup guide and brief training notes.
4. One round of post-launch tweaks within two weeks.
If you have experience building IVRs or voice bots and can complete the setup quickly, let’s talk—I’m ready to get “Redy 24 jam” live.